For Australian adults checking a tobacco order, compare the confirmed order record with the live product page before submitting or contacting support. Match the exact product name, SKU, carton quantity, current AUD price, and stock indicator, then keep the confirmation for reference.
Match the product identity first
A product name can contain the brand, variant, strength or format, and sale unit. Read the complete name rather than relying on a shortened search result. For example, the live Vietnamese Kent Switch listing identifies the item as one carton containing 10 packs and records SKU SS-338. That identity is different from a single pack or another Kent listing.
Check the five order details
- Product name: compare the full listing name with the confirmation.
- SKU: use the SKU where one is shown, especially when variants have similar names.
- Sale unit: confirm whether the order is for one carton containing 10 packs, not one individual pack.
- Price: check the current AUD amount and remember that live prices may change.
- Stock and image: compare the current indicator and product image with the record you are reviewing.
If the record does not match
Pause before submitting the order if the name, SKU, quantity, price, or variant is different. Save the confirmation details and note exactly which field does not match. The Contact Zavorax page is the appropriate route for a product question before ordering. Do not assume that two similar names describe the same catalogue record.
Check delivery and returns information
Review the Shipping Policy for the current delivery information. For an item that arrives damaged, faulty, incomplete, or different from the confirmed order, the Returns and Refunds policy asks customers to provide the order number, product name or SKU, a concise description, and photographs where relevant. Keep the item and packaging until support provides instructions.
Adult-only reminder
Zavorax tobacco catalogue information is for adults aged 18 or older. Tobacco products contain nicotine, which is addictive, and smoking causes serious health risks. This checklist is factual ordering guidance and does not promote use or provide medical advice.
Quick answer
If cigarette order details do not match the product listing, stop and compare the full name, SKU, carton quantity, price, stock indicator, and image. Record the mismatch and contact Zavorax before submitting or returning anything.